Help

Our reccomendations will be; not to accept any offer of money.  A fraudster may ask you to accept money from them into your own account, using a convincing story as to why they can’t use their own account.
Be suspicious of any requests for money from someone you have never met in person particularly if you have only recently met 
Be suspicious of any claims that you are due money or goods which you have not ordered especially if you are being asked to make payment. Money requests on social media or dating apps may be fake. Fraudsters can forge documents or create a fake websites look like genuine organisations to scam people on search engines or social media. Scammers sometimes pose as tradespeople to offer high salary and remote jobs, be aware of unexpected job offers via e-mail, SMS or social media. Social media, dating and messaging apps may contain false information or advertise to request money. Even known shopping and social media platforms may contain ads from scammers. Be vary of ads.

Param UK sends money within the UK via Faster Payments network which means payments from most UK banks arrive instantly in your account, but occasionally it can take up to 2 hours.If you have been waiting for longer than 2 hours or if you are worried about anything, get in touch with us by sending an email to "[email protected]".

You will need to enter the payee's (recipient's name) as it appears on their bank account. If you don't know this, we recommend that you ask the payee to obtain the correct information.

As per the General Data Protection Regulation (GDPR), any personal data must not be kept any longer than it is necessary for the purpose for which the personal data is processed. This further means there is a time limit on how long customers’ data can be kept intact. We store your data as long as you are customer and if you close your Param account, we keep your data for six years with regulatory purposes.

Yes we do. We give information about how we share your data with in our Privacy Policy. You mayread our Privacy Policy for more information. Click here to access our privacy policy.

During the registration process, we need to check your identity to make sure you are who you say you are and that we are opening an account for the right person. We do this through our secure partner, Hooyu.
Hooyu is a third-party platform that many organisations rely on for verification services, and Hooyu helps businesses verify people using identity document authentication, facial biometrics, and digital footprint.
Using TLS-encrypted connections, Hooyu keeps your data secure. All documents are erased as soon as the process is completed. We’ll share your information with Hooyu and in return they will give us information on identity verification.